Delete Your Account
We believe in full transparency and user control. Here are the step-by-step instructions to delete your Scribee account and remove your personal data.
Last updated: March 2026
In-App Self-Service
Delete your account instantly from within the Scribee mobile application or web portal under Settings.
Zero Clinical Data Stored
Scribee never saves consultation recordings or transcripts. All audio is processed in temporary RAM only.
Web Request Support
If you uninstalled the app or lost device access, submit our online request form to delete your data within 3–5 business days.
Delete Account in the Scribee App
Follow these quick steps directly on your iOS or Android device for instant account removal:
Open Scribee & Sign In
Launch the Scribee app on your phone, tablet, or web browser.
Go to Profile & Settings
Tap the Profile or Settings icon in the navigation menu.
Select Account Details
Navigate to the Account or Security section.
Tap "Delete Account"
Scroll to the bottom and select the red Delete Account option.
Request Account & Data Deletion Online
If you no longer have the app installed or cannot access your device, submit your deletion request below:
What Happens to Your Data
We adhere strictly to the Australian Privacy Principles (APPs) and global data privacy standards. Here is how your data is handled during account deletion:
- Name, email address, and clinic credentials
- Password hashes and authentication tokens
- User customisations, dictionary terms, and preferences
- Device tokens and push notification registrations
- Patient Consultations: Never stored or logged
- Audio Recordings: Cleared immediately after RAM processing
- Clinical Transcripts: Volatile copy-paste only
- Tax Invoices: Retained solely as required by statutory law
Managing App Store & Google Play Subscriptions
Important requirement for mobile subscribers
Due to Apple App Store and Google Play privacy and payment security rules, third-party apps cannot cancel subscriptions on your behalf. If you subscribed via an in-app purchase:
Apple iOS Subscriptions
Go to Settings on your iPhone/iPad → Tap your Name / Apple ID → Tap Subscriptions → Select Scribee → Tap Cancel Subscription.
Google Play Subscriptions
Open the Google Play Store app → Tap profile icon → Tap Payments & subscriptions → Select Scribee → Tap Cancel Subscription.
Frequently Asked Questions
Common questions regarding account cancellation and data rights.
Need Personal Assistance with Your Account?
Our Data Protection Officer and Privacy Team are available to assist with any questions or custom data requests:
Scribee Privacy & Governance Team
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